Benchmarking can be defined as a management tool for comparing performance against
an organization that is widely regarded as outstanding in one or more areas, in order to
improve performance (Bardi, Coyle, & Langley, 1996). This paper...
This study explores customer service delivery and provisions at Delaware Technical &
Community College, Terry Campus, which is a two year institution. The research examined the
delivery of customer service of front-line staff of the Student...
Management/Human Resources Capstones; Public Administration Capstones;
This qualitative study examines the issues and challenges facing our legal system
when citizens pursue their right to self-representation in our courts as opposed to
representation by an attorney. Courts deal with ever-widening floodgates of...
This study identifies gaps in homeland security with a focus on gaps in aviation
security. The September 11, 2003 terrorist attacks on New York’s World Trade Center
I and the Pentagon resulted in the loss of over 3,000 lives, severely impacted our...
Laws of the State of Delaware. One Hundred And Thirtieth General Assembly First Session Commenced And Held At Dover On Tuesday, January 9, A. D. 1979 Second Session Commenced And Held At Dover On Tuesday, January 8, A. D. 1980 Volume LXII
With the dawn of the new century, researchers were able to conclude that the best approach
in accomplishing a given task is with individuals working together as a team. Individuals
working together in unity seem to accomplish goals. In...
Manufacturing companies need a reliable process to select and implement information
systems due to the critical need for these systems and the expense and time required
installing them. This study investigates the literature on the subject of...
This paper will focus on the obstacles that women face at work. It will outline the laws
that are in place to help protect women. It has been assumed that women are now equal to
men in the workplace. This paper will provide factual data that proves...
Automation, outsourcing, recession, the aftermath surrounding the events of Tuesday,
September 11, 2001, the decline in the stock market, loss of business and/or profits are all
reasons that would contribute to why a company would consider...
At one time, one could make an impressive argument regarding the need for affirmative
action plans and programs if everyone was to get an equal share of the American pie.
With Executive Order 11246, President Lyndon Johnson required...