Management at the Delaware State Lottery understands that the organization’s
understand that the traditional financial performance measures, like earnings per share
and return-on-investment worked well for private industries, but they seldom work...
Laws of the State of Delaware. The One Hundred And Thirty-Fifth General Assembly First Session Commenced And Held At Dover On Tuesday, January 10, A.D. 1989 Second Session Commenced And Held At Dover On Tuesday, January 9, A.D. 1990 Volume LXVII.
Benchmarking can be defined as a management tool for comparing performance against
an organization that is widely regarded as outstanding in one or more areas, in order to
improve performance (Bardi, Coyle, & Langley, 1996). This paper...