Laws of the State of Delaware. Passed at a Session of the General Assembly, Commenced and Held At Dover, On Tuesday, the Fourth Day of January, In the Year of Our Lord, One Thousand Eight Hundred and Fifty-Three. Volume XI.
Benchmarking can be defined as a management tool for comparing performance against
an organization that is widely regarded as outstanding in one or more areas, in order to
improve performance (Bardi, Coyle, & Langley, 1996). This paper...