Laws Of' The State Of Delaware One Hundred And Thirty First General Assembly First Session Commenced And Held At Dover On Tuesday, January 13, A.D. 1981 Second Session Commenced And Held At Dover On Tuesday, January 12, A.D. 1982 Volume LXIII
Benchmarking can be defined as a management tool for comparing performance against
an organization that is widely regarded as outstanding in one or more areas, in order to
improve performance (Bardi, Coyle, & Langley, 1996). This paper...